Cryptonator transferred my Ripple to their own wallet. They transferred the Ripple on saturday 28-12-17 from my address (the Ripple never appeared, I have sent multiple mails to the helpdesk without getting any answer) to theirs. Maybe they fixing problems with the ripple wallet. I have spoken some other people who have the same going on. Hope they will reply my requests and fix the problems from the people who misses their money or funds.
I also started a topic about Cryptonator:
https://bitcointalk.org/index.php?topic=2628097.0Same problem here, but for me with dogecoin on
https://www.cryptonator.com.
I have purchased 22,488.53646900 dogecoins via litebit.eu and have transferred them directly to my cryptonator Wallet. Usually (about 10x before) this worked without any problems. Through such a problem you get to know the real side of a service provider.
Errors happen, but dealing with this problem is a disaster at Cryptonator. No response to support requests since December 24th except for the auto-generated response for ticket opening.
Not even a short answer with an apology for taking longer or something like that, nothing. An initial answer would have been enough for me to make me "feel better".
There's nothing you can do, just hope they're still coming forward and fix the problem.
Proofs:
Address:
https://dogechain.info/address/DHCy6r5VT3RtB2hvB6VdJ1FrC9PsffFMhxTransaction:
https://dogechain.info/tx/7d0485b59afc1a83742653947d784e62820a79262e47411323b52a7c345d865fConfirmations: 20,344
Screenshot Wallet:
http://show.picr.de/31447534ax.jpg.htmlScreenshot Order:
http://show.picr.de/31447533nq.jpg.htmlScreenshot Support Ticket:
http://show.picr.de/31447532gj.jpg.htmlAdvice from me:
Lesson for me (again): First test such online services over several weeks (send only small sums of money/coins, send support requests and test how long answers take and whether they will come at all, etc.) and only then use them. I can only recommend this to everyone.
I'm about to switch to offline wallets at my home.
same problem with zec.
