Hi, Please please please help with these, stuck from HitBtc for 3 days already, WILL TIP GENEROUSLY

11a8937b0a3327b7abc943193c51ad8e67532b35ec57a76fa4bf1dd7f0835fb7

71d2f2d3a1fa8dadc4d9170c3cbacc6d8567751aea98f05f1663c112b7536094

Many thanks and much appreciated.

How do i tip?

Zain