Just an update on the situation. I had made two BTC withdrawals and the smaller one was sent, larger one wasn't. The larger withdrawal was worth almost $600. I need an update on this asap, please check your tickets Coinhouse. Another thing I noticed is the TX ID given to the larger transaction in the history was matching the TX ID of the smaller transaction yet the larger amount was not logged/ sent. It looks like a bug where only one of the BTC amounts was sent, probably because they mentioned they were trying to combine multiple transactions into one. Well in my case they combined out most of my BTC, probably still sitting on their exchange.