Me too, I have 113 DOGE that vanished in transaction - they did not show up in my cryptonator wallet and support did not answer yet to my ticket from Jan. 2, 2018.
https://dogechain.info/address/DFKUB9rmHz683Da1jR7uNvZmsydA6GGLB5Consequently I have emptied my account from other coins (dash, withdrawn successful yesterday).
It is a pity, I was planning to use cryptonator for altcoin trading, but this business style is not acceptable for me.
i have same problem . lost my coins.