it took over 6 weeks and multiple tickets raised for my account Poloniex account verification.  by the time it went through i decided not to use the exchange due to how little support i felt i received throughout the process.  this is terrifying though, account verification is one thing but not being able to access your own money is quite another. best of luck to you.  

the more stories that surface like this, the more 2018 will become the year of the DEX