Not a question mark to be had. Just a bunch of misinformation and outright lies. Gosh, I wonder why you got the response you did? Especially after I pointed out your whacky, unrealistic "hindsight investment strategy" you seem so proud of, then where you then proceeded to throw a tantrum because you were unable to understand "all sales are final" which is plastered on nearly every page of your order process.
Josh, let me help you out a bit. "How to Handle Online Reputation" for Small Business. This is a good start.
Tip for July 19, 2013
Overcome Negative Publicity
Combat negative publicity with an honest and professional response. If due to a mistake or error, acknowledge it and offer to make amends. Engaging dissatisfied customers can demonstrate your commitment to delivering good service. Go a step further by using the experience to teach others how to avoid their own mistakes.
http://www.manta.com/small-business/handle-online-reputation?referid=16216