Anyone ever try coinsquare.io? Another Canadian option...
Haven't heard of them before (or didn't listen) but now I hear they are adding Monero, so I'll have to try them out once it's added. Curious about their OTC deal - sounded like they just execute on exchange on your behalf and charge you 1.5% for the privilege. I'll contact them when the time comes and see what's up, unless someone has experience...
I had a talk with one of their CEO's the other day explorer and decided they would be a good place to test out, they have a fairly good grasp of the ecosystem and are moving towards ripple and other altcoins being part of their trading portfolios.
They sent me a BNN interview from a few days ago to explain their idea of what a Canadian exchange will evolve into overall I was convinced enough to give them a shot although it will take a while to compile all the documents again ah KYC/AML pains.
Good morning!
Just wanted to share with you the interview our CEO, Cole Diamond, on BNN. He explains exactly who and what Coinsquare is and answers several common questions regarding the digital-currency space.
https://www.bnn.ca/video/bitcoin-luring-more-investors-who-don-t-understand-cryptocurrencies-coinsquare-ceo~1294737Back in 2018 three year update
Thanks for your views. I have had a somewhat different experience.
Some of the statements in your post makes it sound like you work there. Maybe they are quotes that you pasted in. In any case I hope someone who does work there reads some of the critical comments in this thread, so that hopefully they can improve.
I use both Quad and Kraken. Things do seem to work smoother at Quad, but things have been getting better at Kraken with recent updates, which are still on-going. And a lot of the problems are a result of the recent influx of new sign-ups( which maybe Quad has less of, making it less apt to get bogged down ). Apart from the slow-downs from overloads etc. I would say that technically, in terms of trading options, security features, and other functionality, that Kraken is a better site/organization. Much better than Virtex, which I was a member of since its start.
And there is one BIG problem with Quad that Kraken is much much better with: Customer support.
Kraken, in my dealings with them, has always been professional, responsive and courteous. They seem a lot more aware of how frustrating it can be for users when it comes to problems involving their money. The support staff at Quad seems just the opposite. Words like "childish" are what came to my mind as well.
I will continue to be a member of Quad but I find myself using Kraken more often if for no other reason than the peace of mind of knowing that if something does go wrong it will be taken care of as quickly and professionally as possible.
I do have criticisms and concerns about Kraken as well but this is a Quadriga thread so this isn't the place for that. I find that I can express those criticisms to Kraken directly without the fear of a petulant vindictive response.
I appreciate your points Portnoy when I sent a ticket to Kraken they typically responded within a few days.
I have been a bit mean to Kraken however I do get annoyed that a locked account is the result of a few failed password attempts instead of a timed reset since it requires a support ticket and a few e-mails to re-open the account again then you add in lag which is never a good combination.
The real issue is if I really want to contact support for those issues as I would rather wait out a timeout instead of having to search why a password doesn't work when it is correct after a few password fails to learn through a few kraken support tickets the account gets locked after a few failed tries.
For the fees and breakdown for Quadriga I just looked at the verified page I am sure the limits are the same for most users of the exchange unless they phoned Quadriga complained and did extra KYC verfication to change their limits.
They do leave a nice message on your trading screen whenever a deposit fee or limit is changed.
I can say for a fact I do not work for any of these exchanges just as user of their interfaces, I did read the Kraken post in December about their growing pains especially in the last month which is the same as other exchanges so hopefully in general they all get their ducks together.
When it came to cavirtex vs kraken though my own experience was cavirtex was the superior platform there was rarely downtime or issues the coins were cheaper than other exchanges since miners were in Canada now its Quadriga that has that edge, while the advanced features are great on kraken it seems more like a trade-off for performance once they fix the speed then it will really be the best of both worlds.
When they became a US based company and merged to become Kraken then things became more of a pain and they are still in the process of fixing that over time that said I also can't wait until decentralized exchanges are a better option.
I tend to bitch at most exchanges though based on user experience the only one that I really liked was Lightbox and Canadian Bitcoins as they tend to be more reliable.
Now I just came back to add a note on how Quadirga's interac deposit hits a maximum for daily volumes and needs to be replenished at a certain time in the day so if you say want to deposit at 5PM you may need to wait till 7PM for the wallet to have a new daily limit.
Plus they haven't fixed the Interac E-Transfer for months making it still difficult to use HODL lol.