I submitted a ticket the very moment I found the little error, but I didn’t get any response in 2 days. Is this normal? It’s an emergence but obviously you didn’t take my situation seriously. If I didn’t post on the forum, you won’t reply to me, right? And it’s been 72 hours. Yes, your site does have 2 input and the security code, but most sites have pop-ups requiring the final confirmation when it refers to property. However, you don’t have this. I had contacted with 796 Exchange when I finished transfer and xchang796 doesn’t belong to them. I think it’s a very irresponsible act to say that it might their account. I’m very sad to hear that from you. Moreover, the stuff told me that the account xchange796 was created in no more than 72 hours. I don’t believe that someone would create such a similar account and just set people up to rob their property in such a short time. Do you believe that? I’d like to ask you to provide proof or I’ll take it as a loophole from your platform, especially comes to such a phishing account. You should solve this problem and improve the customer service. They let me wait such a long time and then tell me that you are not able to figure this out. What makes me very angry is that you did not take any action to suspend the transfer during the 72 hours. You’re obviously making an easy way for liars. It’s not what a trustworthy platform should’ve done.  There’s a lot of fraud in the internet world. And I guess you guys know this. Only those who try their best to protect users’ property and act for users’ interest can earn users’ trust and respect. Yet, BTCT is doing really bad on this.