Anyone having problems withdrawing form cryptopia ?

They have been "processing" my withdraw from 5 days now
Timestamp: 2/01/2018 11:52:00 PM

And i have a ticket open since: 1/4/2018 9:01:08 AM

I can't get anyone to reply to me. Tried getting on discord, got ignored.

Could someone shed me some light how can i get this sorted? Or this is just the Cryptopia way?