Tested the waters and tranferred $75 USD worth of bitcoins into bitcoin wallet on Bitsane. Exchanged bitcoins for XRP and transferred back into my Ladger nano S, worked great.

THEN!!!!...Transferred  $1500 USD worth of bitcoins to bitcoin wallet on Bitsane, transaction confirmed, verified transaction on blockchain and NOTHING SHOWS UP in the Bitsane bitcoin wallet. Balance of $0!!!! Submitted a support ticket with no response.

Livid!!!!

"SCAM - DO NOT USE THIS SITE!!!"

Help spread the word so that no one else gets screwed.

Support case opened, 0 response.

Error happened when withdrawing XRP, balance went to 0, transaction never made it.  No hash to check the transaction myself. 

0 responses from Bitsane. 

Pissed.

Traded some LTC to ETH yesterday - 01-03-18 - and all went well. Then as I submitted a send for the ETH to my other wallet, it essentially disappeared. I have the TX hash in a screenshot and 24 hrs later nothing shows on the chain AND nothing, not even the exchange transaction show in the history on the site. I have the screenshot of actions conducted but the site itself has no record of ANYTHING. Submitted a ticket and no response 24 hrs later.

It seems like this site is doing updates to their code/site in a prod environment as things show appropriately at one time and then POOF, it's gone at another time.

This place is FUCKED.

STAY AWAY

Had a similar issue arise since yesterday. Probably read the same article on CNBC as quite a few people to buy XRP. They referred Bitsane as the exchange to use for BTC transfer and XRP purchase.

Had an active order limit which just disappeared out of the blue. XRP is showing in my wallet but BTC in wallet and limit order are currently gone. Sent support ticket.

I did notice their site is having issues with active charts, and not sure if that is creating any issues with open orders or holdings for individuals.