Hello,
Same problem here. I'm waiting for 3 days (transaction on 2018-01-04 21:07:25).
I've tried with support but it seems nobody cares at CEX.IO.
Tranasction hash: https://etherscan.io/tx/0xc8f41d5d9cab631b478ff260a7a6ca3f50e8e4ce105b7c21b9b167c69f0ac273

Did you manage to resolve it?

Thanks