definitely support on hitbc's end.....i believe theyre a legit exchange, but they need to move quicker. all these complaints they've been getting lately is going to damage their reputation if they don't find staff to handle issues in a more timely manner.

i lost my phone with 2fa ..

binance took care of it in 1 day
bittrex took 2 days
hitbtc has yet to help me going on day 4


it's a shame because when i was referred to hitbtc i was told they were one of the more reputable exchanges....this means they will ruin their own reputation if they don't start moving in the right direction. they have a lot of coins, are convenient for ico's, and have a great interface. they could actually be the best exchange if their support was more accessible.