same situation here ... my phone have had hardware failure and i wasn't aware that google does not backup codes on auth app... (they beckaup everything for you but not what can be considered "essential", i have no words..) so i wrote an email on 30 december and first they answer me asking for docs upload and so on.. at first i was calm but now.. c'mon i have lernt the lesson (the hard way) but i need to access to my account!
anybody can help here?