I have only good experiences with Cex, so just be patient, delays can happen
CEX is unfortunately not sending or crediting some, if not all withdrawal/deposits at this very moment. Even the withdrawals via MasterCard/Visa is not being paid despite being deducted from users available funds. Card withdrawal is an automatic feature.
So the truth about CEX is one of 3 options:
1: CEX has run out of, or is currently moving their fiat assets.
2: CEX's fiat assets are frozen or currently unreachable.
3: CEX is refusing to pay/credit its users.