Just saw this Twitter statement:

HOQU
@HOQU_IO
Current state is that some TXs might not show up in the HOQU back office after investing ETH/BTC/LTC due to clogging in ETH network
If you had everything processed but the info doesn't show up - do not worry, we have all the info and TXs are to be shown on 11 of Jan, not sooner.

Jan 6, 2018


So it seems there is some hope