Hi nice people,

I have reached a problem (to be more precise I have tried to withdraw 3.15 XMR from Eobot.com to my Bittrex account address on 5th January but the withdrawal failed although I correctly filled all the required details -- the Earth was shown to me immediately after I hit the "Withdraw" button and an error message said to refresh the page which I did -- but the coins were not reinstated to my Eobot account) then waited 24 hours to pass (as per instructions on the Eobot site) before contacting Support on the incident.

So I contacted Support by online form message + sent email to help@eobot.com on 6th January detailing my problem and asking for assistance (I mentioned my Eobot User ID number + suggested to either them send the XMR coins to my Bittrex address which I gave them along with Payment ID, or simply refund my disappeared coins and let me try to withdraw again).

Until now (morning 9th January) I've heard nothing back from anyone from Eobot Support Department and I just wonder if here are people who dealt with Eobot's Support Department previously and how much time should I expect to pass before I will receive a reply ?

I also tried to write on the chat feature (from Chatango of Eobot), signed up for a new chat account as requested, validated my chat account by clicking the link received in my email, but my text simply does not appear on the chat window after I click enter. So I am not sure what is going on ?

I see they have the following contact phone number listed +1 (800) 485-4912 which I might try very soon (tomorrow I guess), but I kind of want to firstly hear Bitcointalk community experiences.

I have used Eobot in the past for about one year, also successfully deposited and withdrawn various coins and been happy but never really had to contact their Support Department previously. Anyone else from here had similar problems ? Does Eobot have some official thread here on Bitcointalk (I searched search but didn't found any) ?

Thanks to all!