"You guys try so hard and fail at every attempt.  Does it suck to be such failure, or is it just "normal" for you and you don't know any other method of operation?  Do you lurch from one failure to another, wondering why the world is out to get you?  I've always wondered what it's like to be bad at everything you do, unable to succeed at anything.  It's actually pretty funny, keep it up!"

I'm not really into mining and haven't ordered anything from butterfly labs so I'm not really orientated to the situation. Did a butterfly labs employee just insult the bitcoin community and his own customers in the most venal terms possible? Or have I got the wrong idea?