Quote from: bitcoinplusmagic on January 09, 2018, 04:20:47 PM

Apologies everyone for the down time in the website over the last week.

Essentially just before new years eve our previous hosting provider Site5, locked the website down as it believed we were using too many resources and we were breaching their terms of service. Having looked at all the traffic and resource usage logs everything has been pretty constant for several months so this was a complete surprise to us.

I asked Site5 to clarify but didn't get any response. After discussions on live chat with their support I asked Site5 to move us to a VPS and transfer over the website as I believed this would get the website back up and running in the fastest time possible. A week later and I finally had access to the VPS. It then took several more days for their support staff to restore the website. Once restored the VPS server appeared to be unstable and I was having constant issues connecting the server.

By last night I'd had enough and took out web hosting with another provider and a few hours later had restored the website myself. In hindsight I should of done this over a week ago. DNS propogation should have finished by now and everybody should be able to access the website again. Hindsight is a wonderful thing.

Thank you to everyone for their patience over the last week.

I recently had to do this for my company. After several days of no support from our current and terrible host, I switched hosts over the holiday week and restored everything myself.

Sometimes you hold onto hope that things will be fixed.....you did the right thing and it's understandable.