Quote from: Alleras on January 09, 2018, 05:50:09 PM

I have been waiting to use your exchange for a few weeks now, any ETA on your upgrade yet?

Hi Alleras. Please see our latest update on our blog. We're hoping to have the trading engine up and running ASAP.

Quote from: Niflore on January 09, 2018, 05:51:52 PM

I am unable to add bitcoin withdrawal address for two days. I can't move my funds and buy other coins. Can you please update, when the service will be available?

Hi Niflore. If you haven't yet, I'd suggest opening a ticket here and escalating that ticket using this form. Thank you for your patience.

Quote from: bribed on January 09, 2018, 05:53:48 PM

Hi there again, just wanted to let you know that everything worked out fine now. I could withdraw to my bank account. Only thing that still wasnt correct was the possible amount to withdraw. As Im verified at tier 3, the daily withdrawal limit should be $25,000 but instead it would only let me withdraw 331. Is there a reason for that? I will try again tomorrow and see how much it will be then. Could you by chance also tell me how long it usually takes to process a withdrawal? Thanks in advance!

Hi Bribed. I'm glad to hear that things are moving in the right direction! Usually we see this happen if you've either A) Already withdrawn your daily limit of funds or B) You have an open order tying up the asset that you're trying to withdraw. Please check this and if it's not your issue please open a new ticket and escalate it. Thank you for your patience.