I purchased silver 6 days ago with litecoin but I haven't heard anything from VeldtGold. They do not reply to email or tickets and no tracking numbers. Are they still in business?

It looks like no-one has been on this account for a while hello Veldt are you still around? Hope they are still in business and I'm not out of money.
We're still in business. Please write us an email with your order information so we can look into it.
Hey thanks I will! So glad to know you are still around, maybe our lines just got crossed.
Thanks so much for the reply.