Normal mode? Do you think that waiting for ETH withdrawal for 6 days (almost week) and still not received is normal mode? I am your VIP client and you are not able to answer ticket or finish the withdrawal for one week?
In the history it is showing 15 ETH withdrawal as paid, but nothing was received to my ETH wallet. 15 ETH is close to 17,000$ now, so yes, I need it.

Ticket number 294322

04.01 14:55 - Withdrawal ETH -15 Paid ETH ETH: 0x70a9fF4dADb5100B2a91f17deFDd2AC9AaD517D7

Thanks to taking a look into this issue