In the end its your decision burnin, but I think
all orders should be canceled.
People with order confirmations should not pay! Refunds for already paid orders can be handled later.
Absolutely, not even mentioning bugs and confusion but also Burnin gave wrong opening time. It supposed to be 9pm GMT time. The shop was open at 8pm GMT time - I even missed the whole chaos

Me too...I thought it was so early morning that my brain wasn't working but in fact it was an hour early.