You have to provide the following information for hbc support (quote from hbc forum post)

"In case you want to reset your 2FA we need

- Username
- The exacht numbers from the HBC and BTC on the account
- How many people do you have in your downline
- BTC transaction proof

without these informations everybody can say that his account is gone."

via Telegram: official_homeblockcoin

@HomeBlockCoin: Please provide a FAQ in your first posting so we dont have to answer the same questions again and again.