Yea but there was a better way to deal with all of the problems than what they did.   They showed that they do not care about they're customers.  They do not care about they're reputation.   They know that they will not have any real competition and that all of they're users who they screwed over will come back.  Until there are more stable and reasonably priced options out there this thing will happen more and more.

Once BTC businesses have real compititon out there they will put more emphasis on customer service.