i have updated the OP with a workaround for the 2FA error some people are having.
Got that from a client in our freshdesk
Hi Coinhouse team,
thank you for the help. now the 2fa has been enabled. i have set the withraw. but the status is always on "almost done". when i click on the adress it appears "transaction not found" here
https://blockchain.info/tx/can you please check that ? pls i must withraw this money very urgently.
regards