Dear CEX!
Please react on ticket Request #355629
Deposit my BTC which you are holding and give me an option to delete this fucking account
I no longer require service from such an unprofessional provider such this
after my wire deposit in Octiber you are asking me for documents which I'm providing once a week and there is no one to answer on my tickets,
you are holding my btc deposits with reasons that makes no sense at all!
couple days ago I got a response which stated that my issue is resolved and I did my test deposit, but guess what? it is blocked as well!!!
you have groups of support teams all around the world? they have lack of connection with each other? or there's only one guy?
I'm waiting for this to be resolved from god damn fucking October!!!
Months have been passed without anybody contacting me regarding this, you are asking for documents, I'm providing the documents directly from bank what the hell you need more?
I don't actually care and require it any more, I don't need a service that doesn't give a fuck about their customers. I need my BTC deposit to be confirmed or sent back to the address it came from!!!!!!!!!!
Since the damn October?!!
When you realized that more and more people are using your service why the hell aren't you investing in stuff? what the fuck is wrong with you?!
Sorry to hear your story mate. I'm in the same boat. These guys are so retarded. Now I get answers from tickets I have sent to be able to get registered a month ago saying sorry for the delay. If your verification has been rejected you can do another one in 30 days.... Haha I am registered for 2 weeks now and have money stuck there for a week.If they do ticket by ticket without even trying to see how the situation has evolved for the customer then we'll probably get our money (for me 9k and for you your bitcoin) in a year.
Happy new year from CEX.IO
I think their organization is chaos... They should just expedite all the big issues with stuck coins in the blockchain first by just increasing fees then give the money back to people waiting for big amounts then take care of the rest. The issue is there are a lot of retards losing their f2ma keys or fighting like hell for a 20 USD deposit or withdrawal. These guys are generally the most annoying sending billions of tickets a day for bullshit and blocking support from focusing on their priorities. Of course if they use a FIFO strategy they'll not get really far in this business.
And to be honest I know exchanges these days with support replying in an hour....