You still seem not to understand at all!
I do not live in Romania!
*snip*
Tough luck. Looks like they don't have procedures in place to deal with such cases.
Normally, in the UK, you'd need to prove you live here legally (by having EU passport or work visa) + provide proof of address (i.e. recent utility bill)
Is there any info about BitPanda's fee structure anywhere? I'm struggling to find it.