Sorry to say but they are just stupid!

As they have a professional external verification, called IDNow.
Which does the verification process.

And IDNow does clearly verify Romanian Passports!
I did make a video chat with them.

The one and only reason why IDNow was not able to verify
me is because Bitpanda does not have Romanian Documents
on their list of accepted documents.

But the professional service IDNow (!) does support verifications
of Romanian Passports.

I did try to explain Bitpanda that for days now - they still don't understand it.

Also did i contact them on Facebook - no response
I did contact the CEO - no response

Their communication system, and their support is a disaster!
And it's fair to say at this point after what i have seen and learned with them
they don't give a shi***.

For them clients are sheeps, and they are just interested in making money
and do simple not care if a client has an issue.

Never made a worse experience as the one I made with Bitpanda!