Is the site supposed to be operational still? I had a failed CPAY token withdrawal, then the cards got suspended and now I can't even find the old "Support Chat" in the bottom-right corner where it used to annoy me (to try nagging the Support about the token withdrawal issue). 
Hello,
Everything is working fine, except for the cards.
It is strange you can't find the chat, it is up and running! You can always contact us via email instead, it is support@cryptopay.me. Please don't hesitate to write to us so we can help with the token withdrawal issue.