I don't get the feeling that they ignore anyone if you confront them directly on discord for example.

What really isn't good for "the situation" is that post of your's with this slight accusation.
No offence
People first checking this thread see that and may think...wow...devs abandoned the project?

Not to sure what the current issue is (can't find the post) but if it has to do with exchanges messing stuff up.
It's not in the devs power to change anything about that specific exchange.