You need to request a payout. In order to do this you must
1-Create a seed in your dashboard, Agama, or a third party address like an exchange
2-Select the Payout tab
3-There are 2 options:
  a-Paste the seed of your payout address /  b-Paste third party address and select skip
4-Confirm the payout and wait until the date that James processes the payouts.
5-After payout, you can use your seed to access your funds or you will see them in your third party address.