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I am pretty sure he is talking about 2 different instances.

Basically I am guessing that he used the exact same username, email, and password on many sites such as bitcointalk.

Then when BCT got hacked, there were attempts at his account. The one in 2017 most likely had the same password and he lost his $1000, and from a few months ago, someone tried to login and they locked it to prevent fraud.

Basically just contact support and you should get it opened again.