Hi Cex
i Have a problem about resetting 2FA i open many tickets and send my account informations
many time all i got just auto e-mail it's been almost 1 month but still can't access my verified account
would you help me please i'dont know what to do... 
my account name:
up106558762 Your issue was escalated. We expect it to be resolved in the shortest time possible.
i sent my photos and documents (again) hope you can solve this issue ASAP
thank you for your concern.