Rattus: thx for pasting the transcript... saved me doing it.

Eurotrash: I don't get the pic even though I'm quoted above it! Can you please explain it for me


I also wanted to add that I discovered there was another line to my support chat transcript before Nancy disconnected  that I didn't se but was included in the ticket update later. Seems the session dropped...

Nancy 12:51:
Sorry for that. Right now we would not be able to provide ETA

Nancy 12:51:
Are you there?

Nancy has left the room