i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.
one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance of the raising usergroup unacceptable. They earn every day millions.
I agree, with all the money they are making from trading fee's, advertising etc etc, the support should definitely be better.