Hi Exmo,
I am waiting for verification of my address and identity from 1/1/2018 without any progress. Also ticket was created (299048) - no answer yet.
Where is the problem? Such verification time is not acceptable!
Such response time is not a good sign of your trustfulness. I wonder what about transaction transfer time if verification is such a problem.
Please act and solve my verification as soon as possible.
Thanks
Dear vilomajka1070,
We review all tickets in order of arrival without exceptions. Due to the peak of the activity of traders on EXMO and the sharp increase in inquiries, the average time for consideration of each ticket was extended. Appeals will not go unanswered. Due to the multiple increase in interest in cryptocurrency market, EXMO is experiencing an intense overload. Please make sure to treat with understanding the current situation. Your respectfully, EXMO team
Hi Exmo,
thank you for your answer.
I understand you are really overload, but how long customers usually used to wait for full verification? How long for the identity and adress verification and then, how long for agreement verification? Few days/weeks/monts? Approximately? I need to know this information to plan my arbitrage trading next steps and decisions.
Thanks