Re: Butterflylabs has the worst customer service in the world.
Butterflylabs has the worst customer service in the world.
I got a 25% discount voucher because I ordered in July. And I decided to use it, to buy a Jalapeno. So I ordered one and at the moment I was ready to pay, MS Internet Explorer went all ape sh1t. To keep the story short. I cannot order a Jalapeno with 25% discount now because BFL tells me I already used the voucher. I did not yet buy anything of them with the voucher so how can it be used already? I contacted BFL customer support and explained my problem and what went wrong. There answer: go F*ck yourself! . And I'm still waiting on my SC Little Single, that's not going to arrive before June 2015 or something like that.
BFL: Unfortunately not. It is a one time voucher.
ME : Can you revalidate it?
BFL: Well, that is why you cannot use it anymore. The voucher is not valid now.
ME : yes
BFL: Did you try to use this in another order?
ME : Thanks for quick reply. I have a voucher code BFL-IOS01xxx how can I use it? It tells me it's already used.
BFL: Payment was not funded. BitPay must have logged you out after 15 min of inactivity. Please place another order. That order is not valid anymore.
ME : My Internet went all crazy and I ordered the wrong item, I only want order# 10007xxxx and please change the payment to paypal. : Can you cancel order# 10007xxxx, thanks.
I got a 25% discount voucher because I ordered in July. And I decided to use it, to buy a Jalapeno. So I ordered one and at the moment I was ready to pay, MS Internet Explorer went all ape sh1t. To keep the story short. I cannot order a Jalapeno with 25% discount now because BFL tells me I already used the voucher. I did not yet buy anything of them with the voucher so how can it be used already? I contacted BFL customer support and explained my problem and what went wrong. There answer: go F*ck yourself! . And I'm still waiting on my SC Little Single, that's not going to arrive before June 2015 or something like that.
BFL: Unfortunately not. It is a one time voucher.
ME : Can you revalidate it?
BFL: Well, that is why you cannot use it anymore. The voucher is not valid now.
ME : yes
BFL: Did you try to use this in another order?
ME : Thanks for quick reply. I have a voucher code BFL-IOS01xxx how can I use it? It tells me it's already used.
BFL: Payment was not funded. BitPay must have logged you out after 15 min of inactivity. Please place another order. That order is not valid anymore.
ME : My Internet went all crazy and I ordered the wrong item, I only want order# 10007xxxx and please change the payment to paypal. : Can you cancel order# 10007xxxx, thanks.
That's what you get for buying from a company that is run by a convicted felon and with a retard COO as Josh Zerlan aka Inaba
