Contacted support via email 2 weeks ago...still waiting for a reply. All I need is a password reset..
What do you mean you need a password reset? I think you can reset your password by clicking on forgot password right? Then you can change it right away. Why do you even need them to reset it for you? Btw you should wait a little longer since they really take times when to fix one thing, not even this simple thing but mostly everything is on slower process
SD don't require users' emails therefore there's no 'forgot my password' option. Losing your password means you have to get in touch with admin and prove that you're the account owner, which isn't easy.