If we thought the instructions for updating software on the A5 through the TF card reader was bad. Wait until you see the instructions for the newest mandatory hardware update PDF titled "Mandatory hardware fix to avoid overheating in A5 dashmaster". It's actually hilariously poorly written.
Any other legitimate company would offer a paid recall of their product and fix their overheating hardware issue to maintain their reputation and trust. I guess since it has been made clear that all their customers are dissatisfied and angry at Innosilicon, I guess they figure they have nothing to lose by issuing their latest update requiring the customers to do it themselves.
Apparently their warranty seal means nothing if they are demanding that customers actually open up their miners and fuck with very intricate components
Not that it matters to me because mine came with broken warranty seals anyways 
I'm surprised that my A5 is actually hashing nicely at 33 GH/s. Everything they do is such a facepalm that it seems like a miracle that they actually managed to create the worlds most efficient Dash miner (commercially available at the time of this post).
Also, changing topic, more A5's are popping up on eBay. The one I saw today was selling as a "Buy it now" / "Free shipping" for $5300 US... Ouch.
Any other legitimate company would offer a paid recall of their product and fix their overheating hardware issue to maintain their reputation and trust. I guess since it has been made clear that all their customers are dissatisfied and angry at Innosilicon, I guess they figure they have nothing to lose by issuing their latest update requiring the customers to do it themselves.
Apparently their warranty seal means nothing if they are demanding that customers actually open up their miners and fuck with very intricate components
Not that it matters to me because mine came with broken warranty seals anyways I'm surprised that my A5 is actually hashing nicely at 33 GH/s. Everything they do is such a facepalm that it seems like a miracle that they actually managed to create the worlds most efficient Dash miner (commercially available at the time of this post).
Also, changing topic, more A5's are popping up on eBay. The one I saw today was selling as a "Buy it now" / "Free shipping" for $5300 US... Ouch.
I seriously lost it when I saw the email. I will never buy from them again.
For me, I've struggled to even receive compensation for a PSU that was dead on arrival in November 2017. Of course, I promptly bought a new one on Amazon to get the A5 operational for $190.
They only want to send me a coupon for $60 as they clearly do not stand behind any "warranty" that they list on their website. Considering how much money I've spent on the A5, the idea that they wouldn't offer full compensation for the whole PSU or a ship a new unit is beyond amazing. Add to that all of the issues with the actual miner, I hope no one else is foolish enough to send this company another penny. Bitmain 100% from here on out. They are not perfect, but they are MUCH better than Innosilicon.
I've actually never tested my PSU that came with it because I already had a APW3++ on hand that I'm using for the A5.. I wonder if mine works!
Even the last update should be covered under warranty seeing as it's mandatory. I bet that now that we open up our miners (those of us that have sealed warranty stickers) to do the latest hardware update, then they are going to start saying that we voided our warranty because the seals are broken.
I've never heard of a company that blatantly treats their customers so badly. Maybe it's because they usually don't last long enough for word to get around...
These guys have been around for a while though. People have always been saying shit about them (and rightfully so). Yet there are still some who buy from them. I knew mining was a sellers market, but this is crazy.