Kraken support,
Congrats on the upgrade to the trading engine!
NOW, let's talk about IDENTITY VERIFICATION for NEW users.
Yes, I realize the Kraken status update states that ID verification for new users is the lowest priority
right now but could the system at the very least be set to RE-enable the 'Get Verified' FEATURE?!
Then us new users could at least submit our ID paperwork into the system and wait in what will likely be a VERY long
line for a long time; we all realize that there likely have been record signups in the last few months.
But please do not assume we will be satisfied with instructions to 'try' creating a new user with a new email address,
that will NOT work, many posters here have already tried that dozens of times to no avail. It is OBVIOUS that with so
many technical issues lately core to the platform, ID verification of new users has been put on the back burner and that
indeed makes sense, but please just ADMIT that the 'Get Verified' FEATURE has been temporarily TURNED OFF, deliberately,
which is TOTALLY fine and understandable!
It's NOT a 'bug', the feature was turned off and/or disabled, the page itself states, this 'feature' is 'currently unavailable', the site
did not encounter an error, it's just that the feature is OFF.
Please turn it back ON so that new users like me can at least submit the ID paperwork and get the process started.
At this point it's been an entire month since I signed up with my email address and I cannot even set my real name to my account or do anything. Meanwhile the crypto universe turns and major things are happening, if this goes on for much longer I will just realize that I cannot use this exchange and move on. Maybe you guys care, maybe you don't, ok, whatever, but at least enable the feature for us.
Thanks in advance!
Hi AIConsciousness. Thanks for the congratulations! We're activerly working out the kinks as we speak.
The Get Verified feature is available for some clients and not available for others. This is a bug and it's also being looked into. We have not stopped new sign ups and our ever-expanding verification team is working hard to get through the backlog of verifications.
Unfortunately, we don't have a solution for new users at this point, other than to open a new account and try that. Our developers are aware of the situation and they're working hard to fix this ASAP.
Wait, what? Do you tell us to spam your website by creating new accounts continuously until we get an account whose get verified tab is available? I just can't believe this is your solution.
I was plannin to open a Kraken account for some time, I decided finally and I did it today. And then I see "verification is currently unavailable" warning on the screen. I can go to Bitfinex and create a new account but I like Kraken, please don't lose your new customers by not fixing this verification problem for newcomers.
I still can't understand one thing, if I see this "verification is currently unavailable" warning on my account, then do I have to open a new account? Isn't there another way? Won't you fix this problem? Please be more specific. We can't keep creating accounts until we get one without that warning, this is really not logical and fair.
Thanks!