... massive problem ...
Welcome to the world of crypto. The infrastructure is still being build and these kinds of issues are - unfortunately - part of it. If that gives you concerns, you may want to step aside, let it go for 3 years and then obtain 100% working products. Right now, it is pionering stage.
Yep, anyway such obstacles will arise, I would just make it a bit more clear for the new comers into TENX that it is temporarly unavailable.
People needs to diversify their portfolio b/c it is really risky to put everything into one coin. I will say that Tenx has 50/50 chance of surviving it in next 3 years