Hello,
Service topic : https://bitcointalk.org/index.php?topic=2402747
Member profile : https://bitcointalk.org/index.php?action=profile;u=1146357
I'm opening this topic because i don't know what is happening with WEX. After they launched their platform in September, i received all my balance + the tokens. I didn't withdraw my funds and keep using it to pay bills and services online with different crypto currency (BTC, LTC, DSH) until 4 days ago when i try to log in and see this message where they ask me to verify my account :
After i contacted support, instead of account verification with documents, someone asked me to send screenshots as proof of deposit.
http://preview.ibb.co/iGu6P6/wex_support1.jpg
I did it and after 2 days or waiting another person replied with something like :
After i ask what is wrong, this person reply again by asking me screenshots as proof of deposit.
http://image.ibb.co/fDqrrm/wex_support3.jpg
I don't know what is their intention but this does not smell good. I have been using this account without any problem until four days ago. Until now they avoid my question about the reason why they blocked my account. They keep ignoring this question so the only reason i can see is that they want to keep my BTC + BCH that i received after service restart.
I'm well aware that this forum can not do anything against WEX but i'm doing this topic just to notify people with high balance to withdraw all their crypto as soon as they can (i hope that WEX will allow it). They will probably not read it. I tried to make a new user to ask on chat about this issue to others but 1000 USD is required to chat on WEX
so i choose to come here.
I also know that my chance to recover my funds is 1% because the way their support is acting is a proof that they are not serious.
Service topic : https://bitcointalk.org/index.php?topic=2402747
Member profile : https://bitcointalk.org/index.php?action=profile;u=1146357
I'm opening this topic because i don't know what is happening with WEX. After they launched their platform in September, i received all my balance + the tokens. I didn't withdraw my funds and keep using it to pay bills and services online with different crypto currency (BTC, LTC, DSH) until 4 days ago when i try to log in and see this message where they ask me to verify my account :
Quote
Your account was suspended
http://preview.ibb.co/jKevHR/wex_support0.jpg
After i contacted support, instead of account verification with documents, someone asked me to send screenshots as proof of deposit.
http://preview.ibb.co/iGu6P6/wex_support1.jpg
I did it and after 2 days or waiting another person replied with something like :
Quote
Hello!
Thank you for contacting the WEX Exchange Support Service.
All transactions sent to btc-e after 01/08/2017 are under US control.
If you have any further questions, please feel free to contact us.
Yours faithfully,
WEX Support
Knowledge base: https://wex.kayako.com
http://preview.ibb.co/imuZBm/wex_support2.jpgThank you for contacting the WEX Exchange Support Service.
All transactions sent to btc-e after 01/08/2017 are under US control.
If you have any further questions, please feel free to contact us.
Yours faithfully,
WEX Support
Knowledge base: https://wex.kayako.com
After i ask what is wrong, this person reply again by asking me screenshots as proof of deposit.
http://image.ibb.co/fDqrrm/wex_support3.jpg
I don't know what is their intention but this does not smell good. I have been using this account without any problem until four days ago. Until now they avoid my question about the reason why they blocked my account. They keep ignoring this question so the only reason i can see is that they want to keep my BTC + BCH that i received after service restart.
I'm well aware that this forum can not do anything against WEX but i'm doing this topic just to notify people with high balance to withdraw all their crypto as soon as they can (i hope that WEX will allow it). They will probably not read it. I tried to make a new user to ask on chat about this issue to others but 1000 USD is required to chat on WEX
so i choose to come here.I also know that my chance to recover my funds is 1% because the way their support is acting is a proof that they are not serious.