Hi CEX team,
I am waiting for verification of my USD cryptocapital account and at the same time for withdrawal from 5/1/2018 without any progress. Also ticket was created (599591)
Where is the problem? Such time is not acceptable! In the past in case of EUR cryptocapital account it was only 1 day.
Such response time is not a good sign of your trustfulness.
Please act and solve my issue as soon as possible.
Thanks
You were responded yesterday by our support team. Your CryptoCapital account is verified. as for the payment, please, note that the system usually processes such payments 3-8 days. Kindly wait until the end of the specified period.
Are you sure we are talking about the same ticket? Because the reply of your support team was to my another ticket - EUR withdrawal. But I still have problem with my USD withdrawal to my USD Crypto Capital account.
Are you sure, that my USD Crypto Capital account is verified too? Not only my EUR CC account? Because by verification of my EUR CC account I was informed about that by your team via mail. But now, by USD CC account verification I have no replies (except automated) from your team since 5/1/2018.
So once again my question - is my
USD Crypto Capital Account really verified? (again, I am not talking about my EUR Crypto Capital account)
BTW, mentioned 3-8 days period has passed. I hope my request will be processed in a very short time.How is the time frame for Crypto Capital? I see a lot of bad things said about Crypto Capital. How is your experience with Crypto Capital (using it to transfer money between exchanges and not withdraw)?
I am particularly interested to know how long it takes to withdraw from Cex.io to Crypto Capital?