Hi,
so i am wondering if the lack of anything that even closely resembles customer support or even semi-ethical behaviour is simply something I have to get used is I choose to play in th ebitcoins world.
** My account (and many others) was hacked at BTCE, and their responsce was "Nope"
** Bitcoins-24 closed my account and took all my coins, and have not respoced to one request for their return
** And the latest, my double password protected account at blockchain was emptied of all bitcoins two weeks ago and my ticket asking them if anything had gone wrong is still in the "This request is awaiting assignment to a support agent" queue
I was under the impression that Blockchain was one of the more 'professional' outfits out there.
So far, the only organization that has made any effort in responding to my queries is MtGox. in fact, they were very helpful in protecting my account after my BTCE account was hacked (as I made the mistake of using the same password on MtGox as BTCE).
you would think that an industry already suspected my MSM of being overpopulated and driven by money laundering criminals, drug dealers, terrorists and child molesters would make SOME effort to to up their image, and not respond (if they respond) with a "yeah, sucks for you" response, even when their own incompetence is to blame.