The support e-mail (support@koinbi.com) is listed on our website, we also are available to contact through here in a PM.
I was just giving you my personal email as an alternative.
Nobody is reading or replying to the emails sent to support@koinbi. It's a one-way communication.
I sent an email a month ago. No reply yet.
boba02, your PM was passed on a few hours ago like I said and they are investigating it as we speak. I will pass on an update to you hopefully today and hope to have all resolved for you.