My experience with kraken has been horrible in the recent months.
There is an increasing numbers of dissatisfied customers from Bitstamp regarding long support response times and even some fraud accusations.
These have been the oldest and most established bitcoin exchange in Europe! Kraken is responsible for assisting in processing claims by the 127,000 creditors of Mt. Gox.

It still boggles me that after all these years of terrible business practices, customer dissatisfaction and bad system security, not a single decent EU-based cryptocurrency exchange has emerged.
Some justify the problems due to the increasing demand. These are not just growth pains. It's something more.
Please, let me know, am I the only one with these beliefs?