My story is very simple:

I deposited about $400 worth of BCH.  I saw the transaction get confirmed. It's up to 692 confirmations at this point.

It never once showed up in my account as an incoming transaction.  I most assuredly sent it to the right address.

Multiple emails to their support are ignored.

Meanwhile others claim that they can deposit, play, and withdraw without problem.

I don't know if it's a select-scam, or just buggy, but either way I would stay away.