If the issue is still actual for you, kindly tell us your user IDs or support ticket numbers to assist.
I have given my transaction fee and userID in multiple forums but i have no idea why my reply is always ignored.
Here it is again
User ID : up111498827
tx ID
fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
Due to the technical issues experienced, it was not resent. The issue should be resolved within 1-2 days. Please, accept our apologies for the inconvenience.