Meanwhile, we kindly ask for your patience and understanding as we experience an extremely large load.
It has been more than a month and please do explain what kind of large load would take 34 days for a simple wire transfer?
You could have mentioned this large load issue on your website as a warning before wire transfer request so that people like me don't fall for this long wait trap.
Also Here I have an update...Finally a reply from CEX.IO...
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Thank you very much for your patience.
We will request information in the bank, however, unfortunately, it may take some time to receive it. Please do not worry, you will be immediately informed once we receive an update.
We are extremely sorry for the delay regarding this matter.
However, we kindly ask you to update us once the funds will reach your bank account.
Your understanding is highly appreciated on this issue.
Best Regards,
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As I have explained in my previous post I have called my bank for any incoming wire transfers and there is none. It means the wire has not been executed by CEX.IO at all. If wire is sent it only takes 3 business days. Not 34 days.
My bank account is correct. I have double checked all to make sure again.
I have now replied CEX support with this message.