https://xrpcharts.ripple.com/#/transactions/41EF6EAC2429A17D95FD4F910B2C313BB779E5C137F4E24DD5A2328F8691E171same situation. ive recorded almost every conversation ive had with them most of them giving different stories.
1.) its in queue
2.) it takes time for bithumb to process the data from the blockchain
3.) bithum is backed up
4.) its not lost, hq just has to find it
whatever the case is i think everyone who has this issue come together and get a headcount. get all of our documents proving we sent the xrp to them and have not been given the xrp we sent. we can call the media or authorities to meet us at the bithumb office so bithumb will be pressured to handle the situation. we hand them a packet with all of our information and a letter stating we demand to know where our xrp went and to give us a time frame by a certain deadline. if they dont comply then we all file a class action lawsuit for negligence and punitive damages. considering they are already in the new for possible tax evasion and other questionable issues, they cant afford any more bad media coverage. especially losing people's assets.
thoughts?
Giving an update - January 15th. no XRP. I called their support line and the guy whom i spoke with was surprised at the amount of time (since January 4). He placed me on hold and spoke to his manager where he told me she had sent an email to that dept. So i dont know what is going on.
i too have had the same excuses used with the exception of #4
i agree on the class action .... count me in!
You have got to hear this, i just got off of the phone with Bithumb Korea, they tell me that everything will be processed at the end of the month and that my XRP will go into my account then. when i asked why they told me it is the government in KR that is holding all transactions in limbo and that the transactions need to be recorded per government approval. I was like WTF??? Never heard such bullshit in my life.